Contact

RunOrFit is an online store run by a sole trader based in Palermo, Italy, selling to customers in Australia. Our full registered trading details are provided in writing on request — just ask by email.

How to reach us

Email: hello@runorfit.com
Postal address: Viale Croce Rossa 25, 90144 Palermo, Italy

Response times

Email is the fastest way to reach us and the best way to keep a record of your request. We answer every enquiry within 2 business days, Monday to Friday, excluding public holidays.

We operate from Italy (Central European Time), roughly 8 to 10 hours behind Australia depending on the season. A message sent in your morning is usually answered while you sleep.

Sizing and fit questions, before you buy

Ask us. For the insoles, send your usual shoe size. For the belt, send the waist measurement you need it to sit at. We will tell you which option we would send you — before you order, not after. We would much rather answer that question than process a return.

When you contact us about an order

Please include your order number and a short description of the problem. If an item arrived damaged, or is not what the product page described, attach photographs of the product and of the packaging — it lets us resolve things in one exchange instead of five.

Do not send anything back to us before you have contacted us and received return instructions. Items posted to an address you found elsewhere cannot be tracked, refunded or recovered.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.