Shipping policy

Where we ship

We ship to residential and business addresses in Australia only. Australia is the only country available at checkout; orders cannot be placed for delivery anywhere else.

Shipping cost

Standard tracked shipping is free on every order, with no minimum spend. We do not add handling fees or shipping surcharges. Any applicable taxes charged at checkout are shown before payment.

Where your order ships from

Orders are dispatched from our supplier's warehouse in China. We tell you this before you buy rather than after, because it explains the delivery window below.

Dispatch and delivery times

Processing: 1–3 business days from the time your order is placed.
Transit: approximately 6–14 business days after dispatch, depending on the product.
Total: typically 7–15 business days from order to delivery for most items. The Lightweight Running Cap and Everyday Sports Headband have an estimated total of 7–17 business days including processing. Check the product page for item-specific delivery estimates.

Saturdays, Sundays and public holidays are not business days. These are genuine estimates for the route we use, not best-case figures, and they are not guaranteed dates. Delivery can take longer during peak periods, for remote and regional postcodes, when an address is incomplete, or if a parcel is selected for customs inspection.

If your order has not arrived within 30 business days of dispatch, contact us and we will either resend it or refund you in full, at your choice. You will not have to chase us repeatedly to get that outcome.

Tracking

A tracking number is emailed to you as soon as your parcel is handed to the carrier. Tracking can take 3–5 days to show its first scan, and it is normal for it to sit unchanged for several days while a parcel is in international transit. That is not a lost parcel.

Multiple items

If you order more than one item they may be packed and dispatched separately, and may arrive on different days. You are not charged anything extra for this.

Duties and taxes

Goods with a customs value of A$1,000 or less generally incur no duties, taxes or charges at the Australian border. Consignments above A$1,000 may incur import taxes and clearance charges. Any taxes charged at checkout are shown before payment. If a carrier requests an unexpected payment, contact hello@runorfit.com before paying.

Address accuracy

Please check your delivery address carefully before completing checkout. If your order has not yet been dispatched we can usually correct an address. Email us straight away with your order number. Once a parcel has been handed to the carrier the address cannot be changed.

Delayed, damaged or missing parcels

Contact us with your order number if tracking has stopped updating for more than 10 business days, if the parcel arrives visibly damaged, or if tracking shows delivered but nothing has arrived. Photographs of the packaging and the product help us resolve it quickly. Your rights under the Australian Consumer Law are not affected by anything in this policy.