Every RunOrFit order is tracked from the moment it leaves the warehouse. Here is exactly how to follow yours, and what each stage means.
1. Find your tracking number
Your tracking number is emailed to you as soon as your parcel is handed to the carrier. It comes from the same address as your order confirmation. If you cannot find it, check your spam or promotions folder before anything else — that is where it ends up most often.
No tracking email yet? Your order is still in processing. Processing takes 1–3 business days from the time you order.
2. Track it
Paste your tracking number into Australia Post tracking or into 17TRACK, which reads every carrier we use across the full journey, including the international leg.
3. What you should expect to see
Processing: 1–3 business days.
Transit: 6–12 business days after dispatch.
Total: typically 7–15 business days from order to delivery.
Two things are completely normal and are not signs of a problem:
Tracking can take 3–5 days to show its first scan. The number exists before the parcel is physically scanned.
Tracking can sit unchanged for several days while the parcel is in international transit. There are no scan points mid-air or mid-ocean.
4. When to contact us
Write to hello@runorfit.com with your order number if:
tracking has not updated for more than 10 business days;
tracking says delivered but nothing has arrived;
the parcel arrives visibly damaged — photographs of the packaging help.
If your order has not arrived within 30 business days of dispatch, we resend it or refund you in full, at your choice. You will not be asked to keep waiting indefinitely, and you will not have to chase us repeatedly to get that outcome.
5. Where your order ships from
Orders are dispatched from our supplier's warehouse in China directly to your address in Australia. We say this before you buy rather than after, because it is what explains the delivery window above. Nothing further is payable on delivery: goods valued under A$1,000 entering Australia are not subject to import duty, and as we are not registered for Australian GST, no GST is collected.
Full details are in our Shipping Policy.